Ordering & Shipping Guidelines

YOUR BEDDING LUXURIES EXPERIENCE
Our guiding policy, here at Bedding Luxuries, is to provide every customer with an excellent experience. That begins with a live and knowledgeable person to assist you with any questions or special requests you may have.  So, beyond the information provided below, please feel free to call or email us.  We're "live" Monday through Friday, 9:30AM - 5:00PM Pacific time, by phone or email. Our toll-free number is (866) 601-4887.  If calling from outside the USA, dial 949-419-6686. Email: Sales@BeddingLuxuries.com.

OUR GUARANTEE
We guarantee your satisfaction with every item on the BeddingLuxuries.com Website. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Bedding Luxuries within 14-days of reception for a replacement or refund. 

PRODUCT PRICING AND PAYMENT POLICY
The prices displayed on this Website are quoted in U.S. currency. Prices are subject to change at any time.

Sales tax is automatically applied to all orders shipped within the state of California.

Bedding Luxuries accepts the following payment options:
VISA, MasterCard, Discover, American Express, PayPal, Amazon Pay.

GIFT CERTIFICATES
Gift Certificates are delivered by email and contain instructions to redeem them at checkout. Our Gift Certificates have no additional processing fees.

The Gift Certificate may be used toward the purchase of any items on our website and in our showroom.  It may not be used for previously purchased merchandise and is not redeemable for cash. 

ORDER & SHIPPING CONFIRMATIONS
An email confirmation of your order is automatically sent to the email address provided in your order, at the time your order is placed. Spam blockers can prevent these automatic confirmations from getting through, so you may not receive your order confirmation.  A second automatic email confirmation of shipment is sent to you including the package tracking number.  Since these emails too, are often stopped by spam blockers, please feel free to contact us at any time, to check on the status of your order.

DOMESTIC SHIPPING
Orders ship to the Continental US only. Shipping is via FedEx Standard, UPS Ground, or USPS Parcel Select. 

Shipping costs for orders placed online are calculated automatically based on your merchandise order total. Orders consisting of multiple items may not ship at the same time. There is no additional shipping charge for multiple shipments. Shipping costs are based on shipping to the Continental US only.

  CONTINENTAL US SHIPPING CHARGES:

Due to the bulk of bedding items, orders ship to the contiguous US only. If you are interested in shipping internationally, we recommend you consider the use of a reputable US-based freight forwarder.

SEWN-TO-ORDER SHIP TIMING
As noted on the Website, all items are Sewn-To-Order and take 3-5 weeks to produce and ship. Orders are shipped directly from the production workroom via UPS Ground or FedEx Standard, (PO Box shipments are sent via USPS Parcel Select). 

Orders placed on Saturday, Sunday or observed Holidays will be processed the next business day. Orders consisting of multiple items may not ship at the same time.  

For any order shipping questions or delivery requests, you can include a note in the Special Instructions box on your Shopping Cart, or contact one of our Customer Service Representatives at 1-866-601-4887 or via email: sales@beddingluxuries.com.  A Customer Service Representative will assist you with your delivery requirements, prior to completing the processing of your order.

BACKORDERED ITEMS
If an item is on backorder or out of stock, it may be noted on the Website, or we will notify you by email. For internet security compliance, your credit card is automatically billed at the time you place your order. If an item is delayed beyond 3-5 weeks, we will give you the option for a refund, if you'd prefer not to wait for your item.

If multiple items are ordered, a partial shipment may be sent, identifying any items on backorder and estimated ship timing.